Refund policy
Return & Refund Policy
At Lissa Jane Jewellery, we take great pride in the quality and craftsmanship of each piece. As many of our pieces are handmade in limited batches or one of one designs, please read our policy carefully before purchasing.
Change of Mind Returns We accept change of mind returns within 14 days of delivery, provided the item is unworn, undamaged, and in its original packaging. Return shipping costs are at the buyer's expense. Once received and inspected, a store credit or exchange will be issued. Please note, we do not offer refunds to the original payment method for change of mind returns.
Faulty or Damaged Items If your item arrives faulty or damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will offer a repair, replacement, or full refund at our discretion, in accordance with your rights under the Australian Consumer Law.
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Gift cards
How to Initiate a Return Email us at lissajanejewels@gmail.com with your order number and reason for return. We will respond within 2–3 business days with instructions.
Refund Processing Approved refunds are processed within 5–7 business days of receiving the returned item.